OUTLOOK POST-COURSE ATTENDEE QUESTIONNAIRE The Outlook Training Organisation is changing. We are currently in the process of expanding the range and availability of our courses not only to the general public but also into new areas of social welfare partnerships and business. Your feedback, ideas and Outlook experiences are important to us and will support us in shaping and improving our courses and service on an ongoing basis. Your time and input with this questionnaire will be very much appreciated. The attached questionnaire is in confidence between you, the Outlook Management Team and questionnaire analysts employed by the Outlook Training Organisation. No individual, personal information will be released to other parties nor will other parties have access to your individual answers. The questionnaire will take around 10 minutes to complete depending upon how many comments you would like to make. Thank you in advance for your input. Steve Barnes Director - Outlook Training Organisation --------------------------------------------------------------------------------------------------- PERSONAL INFORMATION (Please leave fields BLANK if you choose not to say) Surname (or prefer not to say) Forename (or prefer not to say Male or Female (or prefer not to say) Male        Female City or suburb where you live (or prefer not to say) Country (or prefer not to say) Postcode (or prefer not to say) Year of birth (or prefer not to say) Occupation (or prefer not to say) Please choose from the following ......UnemployedHomeMakerSemi-SkilledUnskilledClerical/AministrationProfessional Management Industry (or prefer not to say) Please choose from the following ......Not ApplicableStudentFinanceEducationMedicalProfessionalManufacturingI.T. and ComputersRetail Property/Estate AgencyPersonal Training Ethnic Background (or prefer not to say) How did you first hear about Outlook Training Courses? Please choose from the following ......Not ApplicableFriendFound Outlook OnlineFamilyWork ColleagueTrinny & SusannahThe Wellbeing NetworkNewspaperMagazineRadioTVOther COLLECTION, COLLATION AND USE OF INFORMATION I understand that all information given in this questionnaire is in confidence between me, the Outlook Training Organisation Management Team and questionnaire analysts employed by the Outlook Training Organisation. I understand and AGREE to the above (Type "YES" in this box) or I do NOT agree to the above Please CLICK HERE if you DO NOT agree YOUR EXPERIENCE OF OUTLOOK TRAINING (Reminder Note: This Questionnaire focuses only on the "Outlook" course. However, in question 1 please indicate which courses you have attended.). 1. Which Outlook Training courses did you complete? Outlook Please choose a month.....JanFebMarchAprilMayJuneJulyAugSeptOctNovDecPlease choose a year ....1992199319941995199619971998199920002001200220032004200520062007200820092010 Essence Please choose a month.....JanFebMarchAprilMayJuneJulyAugSeptOctNovDecPlease choose a year ....1992199319941995199619971998199920002001200220032004200520062007200820092010 Summit Please choose a month.....JanFebMarchAprilMayJuneJulyAugSeptOctNovDecPlease choose a year ....1992199319941995199619971998199920002001200220032004200520062007200820092010 Have you assisted on Outlook? YES   NO 2. The Outlook Course has a number of lectures, processes and experiences. Please comment on your experience of the following: 1. Interactions with the Trainer (General sharing) 2. Being linked with a "Buddy" 3. Being in a small group with a facilitator 4. The use of music and songs 5. Use of "Ground Rules" 6. First impression of the assistants 7. Meeting new people 8. Hearing about the "ESSENCE" course Any other general comments? 3. In your own words, what were the three most important changes in your BEHAVIOUR that resulted from the "Outlook" course? 1. 2. 3. 4. In your own words, what were the three most important changes in your FEELINGS, about yourself or other people that resulted from the Outlook course? 1. 2. 3. 5. In your own words, what were the three most positive changes for you or changes to your LIFE (e.g. relationships, work, career, decision-making, lifestyle, life balance etc) after completing Outlook Course? 1. 2. 3. 6. Of all of the lectures, processes, techniques and experiences; which were the THREE most useful for you? MOST Useful process Number 1 MOST Useful process Number 2 MOST Useful Process Number 3 Comment (optional): 7. Of all of the lectures, processes and techniques; which were the THREE least useful for you? LEAST Useful Process Number 1 LEAST Useful Process Number 2 LEAST Useful Process Number 3 Comment (optional): 8. If a friend or colleague asked you to sum up the lectures, processes and techniques, what would you say? Comment: 9. Would you recommend Outlook Courses to a family member, friend or colleague? Please choose ...NO - I would notYES- PerhapsYES- Very LikelyYES- Already Recommended 10. If you would recommend, or have recommended Outlook to other people, what are the main reasons for recommendation? Reason to recommend Outlook 1 Reason to recommend Outlook 2 Reason to recommend Outlook 3 TRAINING AND FACILITATION 11. Lead Trainer Who was the lead (main) trainer on your course? On a scale of 1 to 10, what was the standard of facilitation by the lead trainer?  1 2 3 4 5 6 7 8 9 10  <Poor ...........................Excellent> Comment (optional): 12. Assistant Trainer On a scale of 1 to 10, what was the standard of facilitation by the Assistant trainer?  1 2 3 4 5 6 7 8 9 10  <Poor ...........................Excellent> Comment (optional): 13. General Assistants On a scale of 1 to 10, what was the standard of facilitation by the General Assistants?  1 2 3 4 5 6 7 8 9 10  <Poor ...........................Excellent> Comment (optional): 14. Follow-Up Sessions There are some follow-up sessions after the Outlook course. Did you find these follow-up sessions useful or helpful? Please choose from this list...I did not attand anyPretty muchSignificantlyCompletely   Comment (optional): 15. If a friend or colleague asked you to sum up the facilitation of the Outlook Course by the Lead and Assistant trainer(s), what would you say? Comments: General 16. Which venue did you attend for Outlook? Please choose from this list...GCB Hall, FinchleyHampstead Britannia HotelThe Mayfair Conference Centre - London W1The Arts Depot - FinchleyKodak - HarrowMelia White House - Regents ParkOther 17. What did you think of the standard of the venue and the facilities? Unsuitable   Substandard Good Excellent Comment (optional): 18. What were your general impressions of the standard of course organisation and administration (e.g. enrolment process, organising the venue, contact between you and the Outlook staff prior to the course)? General Impressions 21. Outlook Course was value for money Excellent   Good Average Below Average Comment (optional): Your Name Email Address Confirm your Email Address Daytime Contact Telephone Number Evening Contact Telephone Number The Outlook Training Organisation a "not-for-profit" organisation Map: CLICK HERE The GCB Hall, Britannia Road, London N12 9RU (UK) Telephone +44 (0)845-OUTLOOK (6885665) Fax: +44 (0)870-0941645 Email: office@outlooktraining.org Registered Charity No: 1102559