OUTLOOK
in BUSINESS - Terms & Conditions
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We will not
accept booking forms unless they have been authorised for payment.
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We require the
minimum payment of the deposit to secure your place on the course.
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When we have
accepted the booking on this form, you are liable for the relevant
cancellation charge.
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If we confirm
a place on your 2nd - choice course date given on the form, we will
consider this as a firm booking and these conditions will apply.
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We will
confirm telephone/email reservations only after receiving a booking
form that is authorised for payment. We must receive this within ten
days from the date you make the reservation to guarantee the place.
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Full payment
for any training is due no later than 14 days before the training
starts, unless other terms have been agreed in writing beforehand.
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Withdrawal
from a confirmed booking must be received and acknowledged in writing
to the office.
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If you
withdraw from a confirmed booking and your place is not taken by
someone else from your organisation or another individual when you
withdraw, you must pay a cancellation fee, detailed below.
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If you
withdraw from a confirmed booking within 4wks before the course is
due to start, deposits and payments received may be deferred to a
future date. There will be an administration fee of £50 charged.
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Withdrawal
from a confirmed booking and deferral to a future date may only be
exercised once. Subsequent deferrals will mean that you will forfeit
your deposit.
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Special
Promotional Prices: From time-to-time, special promotional prices are
offered for specific courses. Should you have to cancel a booking for
a promotional course, your deposit will be held for a future
training, but the cost of the deferred course will be at the
prevailing training price.
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CANCELLATION
FEES: Unless otherwise stated against an entry for a course, these
fees are:
OUTLOOK in BUSINESS
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Notice of
cancellation - Percentage of programme price that will be charged
If you cancel
3 to 12 weeks prior to start of the course - 60% of the fee will be charged
If you cancel
within 3 weeks prior to start of the course -100% of the fee will be charged
All other
Outlook courses -
If you cancel
29 days or more prior to the start of the course -10% of the fee will
be charged
If you cancel
15 to 28 days prior to the start of the course - 50% of the fee will
be charged
If you cancel
1 to 14 days prior to the start of the course - 90% of the fee will
be charged
If you cancel
on the start date of the course or later -100% of the fee will be charged
Administration
for deferral (Change to a later course date) -£50.00
(Note: we
include weekends in the above calculations, price charged will be to
the nearest £1)
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We can issue
invoices for advanced payment if you ask us to.
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Cheques and
payable orders should be made payable to: The Outlook Training
Organisation Ltd
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For bank
transfers please contact the office for details.
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We will send
you an invoice acknowledging or receipt of payment within one week.
Otherwise we normally despatch invoices or receipt of payment at the
beginning of the course start date.
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We reserve the
right to alter prices from those published.
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We reserve the
right to run the course at a different venue from the one specified,
when necessary. If this is the case we will tell you as soon as
possible and provide you with information about accommodation, travel
directions and so on.
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We reserve the
right to change the details of the course without notice. Where
circumstances force us to cancel a course, our liability will be
limited to refunding any fees paid for that particular programme. We
are not liable for any other loss incurred by you.
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For the
Outlook Course, if you participated in the entire course and the post
course evening and you feel that you received no benefit whatsoever,
you may request a full refund in writing within 3 weeks.
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Independent Equal
Access:
If
you indicate on the booking form that you have any requirements or
disability, we will contact you at least three weeks before the
course start date to discuss your requirements.
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Special
dietary requirements may be catered for where meals are provided.
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Privacy and
data protection:
We
do not sell, trade or rent your personal information to others. We
will add your details to our database to process your booking and so
that we can keep you up to date with relevant details of our services.
If you do
not want to receive any further information from us by post, phone or
email, please contact us at office@outlooktraining.org or all 0845
688 5665.